Shipping & Returns

Shipping Domestic

All US shipments are made via UPS ground or UPS expedite if freight is added to your invoice.  We will also honor collect shipments.  All shipments, prepaid or collect, are subject to a small handling fee to cover packaging and processing costs.  

For all overnight shipments: we must be contacted directly to ensure that the order can be fulfilled and to calculate your exact shipping charges.  Please email us or call (630) 595-6644. 

Shipping International

All international orders, including orders to Canada, have a $250 USD minimum purchase requirement. Orders successfully placed for lower amounts may be refunded and cancelled. A $75 freight charge is applied which is considered a hold, and additional funds may be required in order to process the shipment. Once the amount is calculated we will contact you for additional payment or allow the opportunity to cancel.

A client export statement may be requested stating the final destination or project information to ensure that the product will not be re-exported to an embargoed nation.  All international orders require payment in US funds in advance by wire transfer or by North American issued bank credit card.  All brokerage, duty, and tariff due must be paid directly and will not be added to your invoice.  We are not responsible for goods undelivered or delayed due to duty or paperwork filing required by the receiver's government or brokerage.   

Returns

All returns require a return authorization number.  If parts are returned without authorization we cannot ensure that credit will be applied. Notify us within 15 days of order receipt to report shortage or incorrect items received.  If we shipped your order incorrectly, your return authorization will include collect shipping instructions.  If you ordered your parts in error, you will need to pay the return shipping, and the replacement shipping cost may be deducted from the credit.  To initiate your return, please contact us.